付款

付款方式:

我們接受大部分信用卡及PayPal付款,香港顧客更可使用銀行轉帳方式付款。

請將訂單總額轉賬到以下銀行賬戶。

 

轉賬-存入總數到我們的

HSBC 滙豐銀行戶口:
813 869385 833
Choi xxxx xxxx

HANG SENG BANK LTD 戶口 :
329886089882
Choi xxxx xxxx

BANK OF CHINA 中國銀行戶口 :
012-810-1-033860-8
Choi xxxx xxxx

收到付款後我們將按訂單給您發貨。

欲使用銀行轉帳支付,請在結帳前通知我們。隨後我們將會以電郵的方式提供戶口號碼及帳戶名稱。當確認是次銀行轉帳付款完成,你的商品將被寄出。

 

 

退貨安排

7天退換服務:

如你於Dear Soulmates, 購買的任何商品於7天內 (以收貨日起計算) 發現貨品損壞,缺少,或不符商品標示之情形,我們十分樂意為你更換貨品,並承擔其全數運費。

如需退貨,請確保商品及其包裝完整 ,請不要拆封貨品。

當退回商品經檢查後,我們將提供免費換貨服務。你也可選擇全額退款,購買金額及相應運費均獲全數退回。

 

七日鑑賞期內,若因你心意改變或非上述原因要求退貨(食品衣物手袋除外),其訂單回程運費需由顧客支付。 如退回商品已經開封或損毀,以致無法作二次銷售,額外進貨費用則需由顧客承擔。

任何電器產品、折扣商品、贈品及試用品,恕無法退回,敬請見諒。如你屬於敏感性肌膚,我們建議你購買產品前先咨詢醫生意見。顧客如對購買之產品產生敏感反應,將不接受退貨安排。

 

 

Payment

Methods:

We accept payments through most major credit cards and PayPal.

Local customers may also pay with direct bank transfer. To pay with bank transfer, please select this method upon checkout. Our bank account number and holder’s name will be sent to your email address. We will ship your order once the transfer payment is received.

 

 

Returns

7 - DAY RETURN POLICY:

Within 7 calendar days from order delivery date, you may return any product purchased on Dearsoulmates, that arrives damaged, missing content or does not match product information. We will bear all shipping costs involved in the return process.

To make your return, please include all original item packaging. Sealed items must remain in sealed and unopened condition.

After we have received and checked the returned product, we will send you replacement free of charge. You may also request for a full refund on the order. We will refund your order amount plus cost for return shipping.

 

If you would like to return an item due to change of mind or other reasons not specified above, you are eligible to pay for the return shipping. If an item returned has been used or damaged; and thus cannot be directly restocked, a restocking fee will be charged.

Products purchased during sales, free gifts, electronic devices and trial items are not returnable. Customers with allergic skin should receive physician's advice before using a product. Returns due to allergy reasons will not be accepted.